Our next webinar:
By the end of this webinar, you should be able to practice “omoiyari” – put yourself in the Japanese customer’s shoes, to see things from their perspective and act upon it. If you can achieve this, your Japanese customers will be your clients for life.
The webinar will go through 6 steps to getting it right with Japanese customers and clients. Understand Japanese customer service expectations, from first meetings through to building lasting relationships, including what to do when things go wrong.
Cost: GBP49.00 per person, free to corporate subscription members.
For more information on our corporate subscription, please contact pernillerudlinrudlinconsultingcom
About the facilitator:
Pernille Rudlin first served Japanese customers forty years ago as a school girl running an imaginary coffee shop in her Japanese school in Sendai. Since then she has lived on and off in various parts of Japan for a total of nine years.
During her most recent period in Japan, she sold granite and building materials to Japanese customers in Japan and South East Asia on behalf of Mitsubishi Corporation, the Fortune 500 Japanese trading company. She has also worked in global marketing at Fujitsu, Japan’s largest B2B ICT company.
For the past ten years Pernille has been running her own company, as well as representing Japan Intercultural Consulting in Europe, providing cross cultural communications training and consulting to Japanese companies and their suppliers.
After registering you will receive a confirmation email containing information about joining the training.
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