Lots of articles in the Japanese media, as you might expect, as one hotel and department store chain after another admit passing off food on their menus or in their stores as higher class than it actually was, wondering what has gone wrong with management controls and governance at these companies.
The Nikkei Online speculates that Shazai (formal apologies such as the massed executive bowing at press conferences) and Dogeza (old fashioned prostration for grovelling purposes) will become words of the year if this carries on.
Which reminds me of one of the funniest videos about Japanese etiquette on YouTube The Japanese Tradition – Shazai
(Left: Takashimaya executives take a bow at a recent press conference)
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